NOVA-IT partners with leading technology companies to outsource support delivery and its management. The NOVA-IT Enterprise Software Applications management team works closely with Clients to create an effective parallel support organization.
NOVA-IT has technology expertise in networking and communications, servers, operating systems & storage, middle tier management, software programming and database management & administration. NOVA-IT has built Technical Teams and managerial expertise to support all major enterprise application platforms including in the enterprise support environment.
Application Servers
Web Servers, Directory Servers, Messaging Servers, Calendar Services, Certificate Servers
Database Servers
Operating Systems
Networking and Security applications
Consumer Technology Products
NOVA-IT provides very high quality support for shrink-wrapped technology products aimed at consumer and SOHO market. The agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way. The agents providing support to this market are typically engineering graduates with deep technical expertise and prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the customers.
